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Operatons Manager

Job ID 13248038 Veröffentlichungsdatum 07/09/2019 Lieu: Pasadena, Kalifornien

As a member of the PSD team for Digital Identity & Security (DIS), you are part of a professional services organization focused on the delivery of Biometric products and solutions.  The PSD team serves NORAM markets and specifically customers within the law enforcement industry.  In this role, you manage the overall operations related to Livescan deliveries to customers from order intake to support and maintenance. This is including managing Livescan orders and interfacing with Sales and customers, coordinating w/ Supply Chain on hardware, Software Engineering on software, Manufacturing on system assembly, Support and Maintenance and the broader Livescan deployment team.  

  1. You develop and continually optimize the Livescan delivery process, including order tracking and deployments, interfacing with cross functional team members to ensure on-time delivery, clarifying roles and expectations of Livescan deployment resources, manage customer relations, and etc.
  2. You define and own the portfolio of tools used - on top of corporate tools - in sustaining the Livescan deployment process, including Livescan Order Form, Livescan Deployment tool (for hardware, software configuration, and delivery documentation), Livescan product portfolio, and other applicable reporting tools
  3. You manage the pipeline of Livescan orders to ensure on-time delivery and facilitate periodic meetings to review/update our priorities, including Livescan certification pipeline with key stakeholders (field marketing/sales, PSD management, and etc.)
  4. You define the KPIs and ensure regular internal reporting (via dashboards) to Senior Management on the Livescan delivery forecasts and order status. This is including the financial status - i.e revenue, profitability, forecast – working in collaboration with our financial controllers.
  5. You interface with Product Management to stay abreast of all updates to the Livescan portfolio
  6. You manage and communicate on EOL for 3rd party hardware and software

> Education:

Must have a B.S. or M.S. degree in Business Administration or related field

> Experience Level:

Minimum 10 years' experience in customer service or sales/marketing

> Competences:

Technical /functional skills: 

  • Fluent in English
  • Process and continuous improvement
  • Excellent documentation skills
  • Proficient in creating reporting and dashboard tools
  • Proficient in MS Office, specifically advanced skills in MS Excel
  • Proficient in supply chain and order management
  • Proven experience in customer relationship management
  • Experienced in reporting and communication to Senior Management

Behavioral skills:

  • Customer oriented
  • Leadership and accountability
  • Process driven with strong adherence to process
  • Detail oriented and reliable
  • Solution oriented, displays initiative and creativity
  • Team player with focus on strong collaboration across all functional teams, and comfortable to interface with such functions (Senior Management, Sales, Engineers and Technicians, Supply chain and Manufacturing, …)
  • Able to work under pressure and through changing priorities

Ability to travel occasionally for internal or customer meeting (US and Canada – exceptionally worldwide)


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Pasadena, California

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